物流政策

1. Delivery and Assembly:
Unless otherwise agreed, delivery and assembly of the goods shall be carried out from the distribution warehouse or the manufacturer's facility with the support of a retail partner. Any additional packaging requested by the customer will be charged at cost. Credit notes for returns are not provided. We reserve the right to choose the shipping method and route, and we will make every effort to use the most cost-effective method while taking customer preferences into account. Any additional costs arising from this – even in the case of agreed free delivery – shall be borne by the customer.

2. Force Majeure:
If we are prevented from delivering due to force majeure, the delivery date shall automatically be extended by the duration of the disruption. Force majeure includes unforeseen events that make delivery unreasonably difficult or impossible, such as labor disputes, government actions, poor supply of raw materials, operational disruptions due to water, fire, machine failure, etc., regardless of whether these occur at our facilities or those of our suppliers. In such cases, we reserve the right to withdraw from the contract. Upon the customer's request, we will declare whether we will withdraw or deliver within a reasonable period to be determined by us. In any case, claims for damages are excluded.

3. Delivery Times and Deadlines:
Any delivery times or dates provided are non-binding and subject to change unless explicitly agreed otherwise in the order confirmation. The customer is not entitled to withdraw from the contract or claim damages due to delays. If a delay occurs during production, the customer will be informed by email.

4. Fixed Deliveries:
Fixed delivery deadlines must be expressly designated as such in our written order confirmation.

5. Compensation Instead of Delivery:
The customer may claim compensation in place of performance if they have granted us a four-week grace period along with a written declaration that they will refuse fulfillment after the deadline. This period begins on the day the customer's notification is sent by registered mail. This provision replaces the right of withdrawal in paragraph 3 above, provided that the grace period with a declaration of refusal is received by us within the additional delivery period.

6. Exclusion of Claims Before Grace Period:
The customer’s claims for delayed delivery are excluded before the end of the additional delivery period.

7. Limitation of Rights Due to Delay:
The customer has no further rights or claims due to delays in delivery or service. This limitation does not apply in the case of unlawful intent or gross negligence on the part of de Sede AG, but it does apply to such conduct by auxiliary personnel.

8. Fixed Dates as Final Deadline:
If a specific delivery date is agreed instead of a delivery period, this date shall be considered the final day of a delivery period. The regulation under §3 (3) applies accordingly.